We need you to download Teamviewer software on every machine at your practice. This is important as no support can be done without  that. This software helps us see your desktop remotely and also allows you to see ours. Please note that this is completely secure and that only when you give us your ID and password can we see your desktop.

After downloading the file onto your desktop, you need to run the software i.e. execute the exe file. This will present a window which will give you your ID and password for that machine. Each computer will have it own unique ID generated.

The Link from which you can download the Teamviewer Software according to your operating system is:

http://www.vetport.com/supports.html

For assistance configuring lab equipment, please download the host version of Teamviewer on the PC to which your lab equipment is connected. Please run a few sample test to verify that your PC is configured to your lab equipment. Then start up Teamviewer, send us the ID and Password and Windows password as well (just in case your machines goes to sleep because of no activity for some time). Email these details to support@vetport.com and give us a few days to get this done for you. We will log in at night and finish the configuration.