DYMO printer setup testing

DYMO printer setup testing

DYMO printer troubleshooting steps

Assuming that the software is correctly installed, these troubleshooting

steps will all deal with the mechanics of the printer.

 

Before beginning, We suggest that you clear your Print Queue.

For Windows - Devices and Printers>Double click your Dymo LabelWriter printer>Cancel all documents.  

 

For a Mac - click on the Apple>System Preferences>Scan and Print> Double click your Dymo LabelWriter printer>Cancel all documents.

 

1. Disconnect the power cable and the USB printer cable from the back of the printer and wait a full 30 seconds before reconnecting the power cable and the USB cable.  

The USB cable from the printer must be connected to a working USB port directly on the computer.  Connecting to a monitor, keyboard, USB hub or docking station may not work

Is the light on the front of the printer Flashing or Solid Blue? (Solid means labels are loaded properly; Flashing means the labels are misloaded.)

2)  Are the Labels Dymo Brand Labels?  If yes continue to step3.  If not, call 877 724 8324 (DYMO Support) for further assistance.

3) There should be a hole between each label.  Is this hole to the left or right?  It should be on the left, if not, the labels are loaded upside down.  Reload the labels, so that they are face down and the index hole is to the left.  

Click here

http://www.youtube.com/watch?v=MKJduPG5d4s&list=UUBfpY6hlkgTa8YQOE1nSY2Q for video instructions for loading labels.                                                                                                                

4) The sides of the spool should be tightly against the labels.                                        

5) The Label Guide (gray slider that slides left & right) should be slid to the left, against the right edge of the labels.

6) Press the feed button once and see how many labels come out.  If more than one, continue to step 7.

If just one label advances, your issue may be resolved. Connect printer to USB port on computer and attempt to Print.

7) Clean the print head.

Remove the labels  and the faceplate from the front of the printer,

 

Use this video for instructions on this

step http://www.youtube.com/watch?v=3aVfonYEWAk

Then gently pull the lever, this should open the print head allowing you to see if any labels or debris is jammed.  If so, remove any debris or label pieces.

Ensure that the faceplate is firmly reconnected, top and bottom.

 

8) Process the cleaning card through the printer 4-5 times, as if you are loading labels.

If you do not have the cleaning card, moisten a business or an index card into rubbing alcohol.  (Do not use an alcohol wipe to wipe the roller, this will not resolve the issue)

9) Ensure that you are using the 24v Dymo power supply.

Disconnect the power cable from the back of the printer.

 

Verify that the power adapter  connected to the power cable looks like this: http://azsurplus.com/images/dymo_dsa-0421s-24.jpg

The adapter will have the input and output information listed on it.  If it is the correct adapter the output will say Dymo and +24v output.

Once you have verified it is the correct switching adapter, reconnect the power.

 

10) After cleaning, reconnect the USB and power to the printer and load the labels following steps 3-5.  Press the feed button once.  If one label only advances, the issue is most likely resolved.

11) If the printer advances one label but still fails to print using Dymo software, disconnect the USB and power cable from the back of the printer, clear the print queue for any Dymo printer and then remove all copies of Dymo printer(s) until no Dymo printer is showing.  

 

Then reconnect the USB cable to the back of the printer.  The USB printer cable must be connected to a USB directly on the computer.  The USB should not be plugged into a hub, keyboard, monitor or docking station. Then reconnect the power.  The printer should add back and you should be able to print as normal.

If the computer does not see that the printer has been connected and the automatic installation does not take place, try a different USB port and/or a different USB printer cable.

If this does not correct your issue, please contact us with the results of each of these troubleshooting steps.

 

If you need further assistance with this issue, please call 877-724-8324 (DYMO Support)

Monday-Friday 8 AM – 6 PM EST.

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