Next Gen - Team Viewer Set up

In order for the Support Agent from VETport to access your computer - Please click on the "?" - Help as shown below.

Once this page, please click on "Support Demo and Training" as shown below.

Once you click on Support Demo and Training - you will see a file downloading on your computer as shown below.

Please open the file once it completes downloading.

And you will get a User Account Control message asking for your permission to make changes to the Computer, Please click on - "YES"

Once you give permission, you will get a Team Viewer Window with a Session Code in it - as shown below.
Please provide the session code to our Support Agent for them to access your computer remotely.

• Related Articles

• Next Gen - EMR/SOAP set up

  Navigation: Go to Setup >> Organization >> Clinics >> Settings. (The gear Icon shown below) Under EMR/SOAP Settings, you will have the option to update the information shown below. 1 > Electronic Medical Record Format : Will help you select the EMR ...

• Next Gen - Clinic Setup

  Adding a Clinic Step 1: Go "Setup" Step 2: Click on "Organization" Step 3: Select "Clinics" Step 4: Click on "Add Clinic" Step 5 (A) : Please fill up the application completely and also the once marked with asterisk as very important. Select the ...

• Next Gen - Discounts and Coupons set up

  How do you Set up Discounts & Coupons ? Step 1: Clinic on "Money Manager" Step 2: Go to "Account Settings" Step 3: Click on "Discounts & Coupons" Step 4: Click on "Add Discount / Coupon" Step 5: You need fill up the page to update the Discount or ...

• Next Gen - Interest Details Set up

  Navigation:  Go to Setup >> Organization >> Clinics >> Settings. (The gear Icon shown below) This will help the clinic to charge a percentage of Interest for an unpaid balance exceeding a set number of days. Under Interest Details Settings, you will ...

• Next Gen - Reminder

  Next Gen- How to set up a Reminder under reminder management? Navigation:  Go to : Preferences >> Reminders  Once you're on this page, you will have the options listed below. 1>>  Search for the Reminder created. 2>> Add reminders (More information ...